Leading the Empathic Agile Enterprise

WALKING IN ANOTHER PERSON'S SHOES . . .Empathetic leadership is characterized as a leader's ability to increase productivity in the workforce by invoking a personal connection with their colleagues, staff, subordinates, and customers-identifying with their feelings, ideas, perspectives, opinions, and emotions. Taking into account the cultures and backgrounds of those we lead goes a long way in cementing a connection. Being compassionate and sensitive, not just listening but feeling is the act of truly understanding the other person.A key part of emotional intelligence, empathy is demonstrably effective at improving communication, which results in highly productive outcomes. Statistically, empathetic managers are typically better performers. Empathetic salespersons make more sales and have a greater number of returning customers. Ditto for politicians, doctors, celebrities, or any other occupation that calls for walking in another person's shoes.Empathetic leadership is crucial in today's competitive world-and is also something that can be learned. This book will show you how.

Author: Dr. Gail Ferreira

Publisher: Prima Leader, Inc.

Publication Date: February 16, 2021

Number of Pages: 66 pages

Language: English

Binding: Paperback

ISBN-10: 0578845962

ISBN-13: 9780578845968