Customer Mania!: It'S Never Too Late To Build A Customer-Focused Company

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.

Author: Kenneth Blanchard

Publisher: Free Press

Publication Date: Mar 22, 2016

Number of Pages: 208 pages

Language: English

Binding: Paperback/Business & Economics

ISBN-10: 0743270290

ISBN-13: 9780743270298