Conversational Intelligence @Work: Build Trust, Culture And Performance - 9780984327515

Conversational Intelligence @Work is a unique collection of hands-on examples and practical applications for readers seeking to embody the art of Conversational Intelligence(R) (C-IQ). The book includes specific techniques that can be embedded into conversations so that words and intentions "hit their mark". The stories are told by six graduates of Judith E. Glaser's Conversational Intelligence(R) (C-IQ) certification courses that were held between 2016 and 2018. These members of the C-IQ West Coast Mastermind were influential in assisting Judith test out her ideas and theories during the development of her certification curriculum. Since graduating, the mastermind members have built their consulting and coaching businesses around the C-IQ principles and techniques. This book is a tribute to Judith's work and will help readers specifically pinpoint what they may be doing to strengthen, or to unintentionally undermine, their conversations. The stories and examples in these chapters span across the fields of neuroscience; coaching to teach C-IQ technique; working with C-IQ within the military; and helping all leaders develop greater impact and influence through their words, thoughts and actions. There is also an extensive chapter dedicated to working with teams and their challenges. This bonus content includes specific exercises for heightened team communications and strengthening team trust. The book's visuals are particularly intriguing. With dynamic visuals from sculpture-artist Chas Martin of Portland, OR. Through Martin's artwork, the Three Levels of Conversation and the Conversational Spectrum of Trust and Psychological Safety are brought to life.

Author: Rickie Banning, Susan Curtin, Gwen Mitchell

Publisher: Willow Creek Publishing Store

Publication Date: Apr 10, 2023

Number of Pages: 146 pages

Language: English

Binding: Paperback

ISBN-10: 0984327517

ISBN-13: 9780984327515