Crisis Communication Case Studies on COVID-19 : Multidimensional Perspectives and Applications

This edited volume employs a case study approach that is accessible to upper-level undergraduates and graduate students, while also useful for scholars' teaching and research. The contributed chapters are written by a diverse group of scholars and experts in a wide-array of communication contexts--from public relations and advertising to health, organizational, and political communication, and beyond-- focused on the many ways professionals and laypersons employed crisis communication during the first two years of the COVID-19 pandemic. This text is valuable in that it includes perspectives on crisis communication in the initial onset, crisis mitigation and long-term recovery stages of the crisis communication cycle. Examining a crisis in the mitigation and long-term recovery stages provides a lens into the process of crisis messaging and sensemaking. With this in mind, these case studies provide context not only for how professionals and laypersons handled COVID-19, but also how to approach other long-term, or prolonged, crises in the future.

Author: Mildred F. Perreault, Sarah Smith-Frigerio

Publisher: Peter Lang

Publication Date: Apr 16, 2024

Number of Pages: NA pages

Language: English

Binding: Paperback

ISBN-10: 1433192225

ISBN-13: 9781433192227