82% of consumers have stopped doing business with a company as a result of a negative experience. 79% of consumers that had a negative experience with a company told others about it. 49% of consumers said they would be willing to go back to a company after a negative experience if they were offered proof of enhanced service. This is an end-to-end look at the reputation management industry, problems, players and solutions. This simple to read book provides every business owner with a major short-cut through the valuable learning curve that equals wasted time, money, opportunity and heartache.
| Author: Ian Turner |
| Publisher: Createspace Independent Publishing Platform |
| Publication Date: Dec 11, 2014 |
| Number of Pages: 196 pages |
| Binding: Paperback or Softback |
| ISBN-10: 1503343588 |
| ISBN-13: 9781503343580 |