Createspace Independent Publishing Platform
Incident Management for I.T. Departments
Product Code:
9781511631747
ISBN13:
9781511631747
Condition:
New
$17.31
An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations
| Author: Darren O'Toole |
| Publisher: CreateSpace Independent Publishing Platform |
| Publication Date: April 04, 2015 |
| Number of Pages: 48 pages |
| Language: English |
| Binding: Paperback |
| ISBN-10: 1511631740 |
| ISBN-13: 9781511631747 |
Incident Management for I.T. Departments
$17.31
An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations
| Author: Darren O'Toole |
| Publisher: CreateSpace Independent Publishing Platform |
| Publication Date: April 04, 2015 |
| Number of Pages: 48 pages |
| Language: English |
| Binding: Paperback |
| ISBN-10: 1511631740 |
| ISBN-13: 9781511631747 |
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