#Custserv The Customer Service Culture: Improving The Customer's Experience And Yours

One customer buys based on price, another buys based on value. Only one of them will be loyal. Creating an exceptional customer experience is about culture, it is not about a department. Customer service has never been more important and the expectations never more profound. When the customer experience is what drives processes and procedures, and sets the values and standards of delivery by systems and people, the organization will thrive. This powerful thought-provoking resource will help you improve your customer's experience and yours.

Author: Dennis E. Gilbert

Publisher: CreateSpace Independent Publishing Platform

Publication Date: Sep 25, 2017

Number of Pages: 206 pages

Language: English

Binding: Paperback

ISBN-10: 1548920428

ISBN-13: 9781548920425