CRC Press
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Product Code:
9781578200467
ISBN13:
9781578200467
Condition:
New
$38.67
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
$38.67
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;
| Author: Stephen Coscia |
| Publisher: CRC Press |
| Publication Date: Jan 11, 1999 |
| Number of Pages: 144 pages |
| Binding: Paperback or Softback |
| ISBN-10: 1578200466 |
| ISBN-13: 9781578200467 |
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