Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.
| Author: Brendan Read |
| Publisher: CRC Press |
| Publication Date: Apr 01, 2005 |
| Number of Pages: 300 pages |
| Binding: Paperback or Softback |
| ISBN-10: 1578203139 |
| ISBN-13: 9781578203130 |
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