Information Science Reference
Services and Business Computing Solutions with XML: Applications for Quality Management and Best Processes
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Business Science Reference
Quality Management for IT Services: Perspectives on Business and Process Performance
Product Code:
9781616928896
ISBN13:
9781616928896
Condition:
New
$201.14
Quality Management for IT Services: Perspectives on Business and Process Performance
$201.14
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.
| Author: Claus-Peter Praeg |
| Publisher: Business Science Reference |
| Publication Date: Oct 15, 2010 |
| Number of Pages: 350 pages |
| Binding: Hardback or Cased Book |
| ISBN-10: 1616928891 |
| ISBN-13: 9781616928896 |
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