DIY Conflict Resolution: Seven Choices and Five Actions of the Masters

In this third edition of DIY Conflict Resolution, Nance L. Schick, Esq. draws from her proprietary conflict mediation process to create an invaluable step-by-step guide to workplace conflict resolution. Informed by Schick's extensive experience as an employment attorney, diversity trainer, and conflict resolution coach, this groundbreaking guide to listening effectively in the workplace teaches you how to become a compassionate listener and instructs you in resolving conflicts at work on your own. Schick shows you how to navigate your past experiences with conflict and discover practical solutions to define the dispute, understand the interest of each individual involved, and find a satisfactory outcome through specific, measurable actions. Whether you are a leader struggling to adapt to diversifying workforces or just interested in becoming a better listener, troubleshooter, or influencer, DIY Conflict Resolution offers simple mediation techniques for work that will ultimately show you how to listen and lead without fear.

Author: Dan Miller

Publisher: Aviva Publishing

Publication Date: Dec 18, 2014

Number of Pages: 204 pages

Binding: Paperback or Softback

ISBN-10: 1636180817

ISBN-13: 9781636180816