UNDERSTANDING RETAIL: For Customer Service Associate

Organized retail has over 4.2 million front-end retail staff and over 42 million in the unorganized sector in India. Over 70% retail front-end staff are neither trained nor aware of all retail terminologies or handling of the customer. This book gives the reader a complete understanding of retailing in the modern era and how to be a part of the retail front-end to support the retail business. Knowledge is power and this book can empower understanding of the retail sector and various formats of retailing in India.

Author: Dr. N. V. R. Nathan

Publisher: Notion Press

Publication Date: January 13, 2021

Number of Pages: 202 pages

Language: English

Binding: Paperback

ISBN-10: 1637147104

ISBN-13: 9781637147108