Boomerang!

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Author: Nick Drake-Knight

Publisher: Dandelion Digital

Publication Date: Oct 10, 2007

Number of Pages: 260 pages

Binding: Paperback or Softback

ISBN-10: 1905665512

ISBN-13: 9781905665518