WS PROFESSIONAL
Managing People For Service Advantage
Product Code:
9781944659332
ISBN13:
9781944659332
Condition:
New
$12.58
Managing People For Service Advantage
$12.58
Preface -- Introduction -- Service employees are extremely important -- Frontline work is difficult and stressful -- Cycles of failure, mediocrity and success -- Human resource management : how to get it right -- Service culture, climate and leadership -- Conclusion -- Summary -- Endnotes
| Author: Jochen Wirtz |
| Publisher: Ws Professional |
| Publication Date: Nov 15, 2017 |
| Number of Pages: 92 pages |
| Language: English |
| Binding: Paperback |
| ISBN-10: 1944659331 |
| ISBN-13: 9781944659332 |
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