Veterans Benefits Mangement System : Ongoing Development And Implementation Can Be Improved; Goals Are Needed To Promote Increased User Satisfaction: Report To The Chairman, Committee On Veterans' Affairs, House Of Representatives.

VBA pays disability benefits for disabling conditions incurred or aggravated while in military service, while pension benefits are for low-income veterans who are either elderly or have disabilities unrelated to military service. In fiscal year 2014, the department paid about $58 billion in disability compensation and about $5 billion in pension claims. The disability claims process has been the subject of attention by Congress and others, due in part, to long waits for processing claims and a large backlog of claims. To process disability and pension claims more efficiently, VA began implementation of an electronic, paperless system in 2009. GAO was asked to study VBMS. Specifically, GAO (1) assessed VA's progress toward completing the development and implementation of VBMS and (2) determined to what extent users report satisfaction with the system. To do so, GAO reviewed relevant program documentation, administered a survey to a stratified random sample of about 3,500 users, and interviewed appropriate VA officials.

Author: Government Accountability Office

Publisher: Createspace Independent Publishing Platform

Publication Date: Jul 28, 2017

Number of Pages: 104 pages

Language: English

Binding: Paperback

ISBN-10: 1973975807

ISBN-13: 9781973975809