Va Benefits : Improvements Needed To Ensure Claimants Receive Appropriate Representation: Report To Congressional Requesters.

Representatives accredited by VA serve a critical role in helping veterans or their family members file claims for VA benefits. By law, accredited individuals must demonstrate good moral character and program knowledge and VA's OGC is tasked to ensure they do so by reviewing initial applications and monitoring ongoing requirements, such as training. GAO examined (1) the extent to which VA's procedures adequately ensure representatives meet program requirements, and (2) any obstacles that may impede VA's efforts to adequately implement its accreditation process. GAO reviewed relevant federal laws, regulations and procedures, and interviewed VA officials and organizations of accredited representatives. GAO also reviewed a representative sample of accreditation decisions made in 2012 as well as complaints received by VA in 2012. GAO also conducted additional checks on a random but small and non-representative sample of accredited individuals.

Author: U.s. Government Accountability Office

Publisher: Createspace Independent Publishing Platform

Publication Date: Aug 05, 2017

Number of Pages: 36 pages

Language: English

Binding: Paperback

ISBN-10: 197426436X

ISBN-13: 9781974264360