Createspace Independent Publishing Platform
Keeping Customers: and Getting Their Friends Too!
Product Code:
9781977578730
ISBN13:
9781977578730
Condition:
New
$11.04
Keeping Customers: and Getting Their Friends Too!
$11.04
This book is based on a compilation of Dorothy Tuma's weekly articles on customer service, published in Uganda's Daily Monitor as Dora's Diary for over three years. Ms. Tuma began writing these articles as a means of publically complimenting winners in customer service and complaining about losers. In addition to the articles, which are all real-life case studies, the book provides the theory behind key customer service principles as well as practical tools. Every reader will find this well-illustrated book engaging, practical and useful. This is an indispensable handbook and reference tool for anyone who interfaces with customers; in other words, for everyone who offers a product or a service.
| Author: Dorothy Tuma |
| Publisher: CreateSpace Independent Publishing Platform |
| Publication Date: Sep 15, 2017 |
| Number of Pages: 218 pages |
| Language: English |
| Binding: Paperback |
| ISBN-10: 197757873X |
| ISBN-13: 9781977578730 |
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