The Impact Of Excellent Customer Service On Business Growth

Quality service impact sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service and it also explains the main reason why many successful companies make excellent customer service an important element in their agenda. What you will learn in this book will work great for business owners, entrepreneurs and training of customer service specialists. You will get to learn great concepts from my years of experience and research. Customer service is the heart of the customers buying experience and businesses that provides great service to customers distinguish themselves among the rest in this competitive world. Quality service can lead to increased sales, and improved returns because your customers will return and bring new customers through referrals. There is power in the word of Mouth! Here is a preview of what you will learn; 1. How to be successful and profitable in your business by rendering excellent customer service 2. How to effectively diffuse an irate customer 3. How to avoid emotional meltdown and weak words 4. Importance of empowering your customer contact staff You will find every chapter interesting and relevant.

Author: Uche Akeeb

Publisher: Createspace Independent Publishing Platform

Publication Date: Jan 09, 2018

Number of Pages: 84 pages

Language: English

Binding: Paperback

ISBN-10: 1983579068

ISBN-13: 9781983579066