Recipe For Empathy : Transforming Families Into Fans In Seniors' Care

BE RELATIONAL IN A TRANSACTIONAL WORLD If you want your seniors' care home to be one where staff are happy and engaged, and your residents' families rave about you to their friends and families...even when most days it feels like you are just managing and the challenges may never end... If you want a powerful way to set a strong foundation of trust and respect from the first interaction with your families and build a path to exceptional outcomes and experiences... RECIPE FOR EMPATHY IS FOR YOU While working in Seniors Care, Deborah Bakti's personal and professional lives collided when her husband was diagnosed with a rare disease and became a resident in long-term care, while she stepped into the role of "resident's wife". Now, in her first book, RECIPE for Empathy, Deborah discusses her experience from both perspectives: the business side and the customer side. The RECIPE for Empathy is a powerful framework which care providers can immediately apply to help bring a more relational, empathetic approach to the workplace and also to their personal lives. The RECIPE provides new ways of thinking, being, communicating and connecting, that will enhance the lives of seniors' care residents and families. The RECIPE is a blueprint for approaching a new admission experience, one that focuses on connection by design, not by default. Deborah Bakti is a former Seniors' Care executive who now consults, coaches and delivers keynotes and training to the Seniors' Care sector through her company THINK Breakthrough Inc. She lives in Burlington, Ontario with her pug Kobe and cat Charlie, and is the proud mom of Taylor and Logan. Learn more at www.deborahbakti.com

Author: Deborah Bakti

Publisher: Deborah Bakti

Publication Date: Jun 10, 2019

Number of Pages: 110 pages

Language: English

Binding: Paperback

ISBN-10: 1999162110

ISBN-13: 9781999162115