Springer
Non-Linguistic Analysis of Call Center Conversations
Product Code:
9783319008967
ISBN13:
9783319008967
Condition:
New
$61.47
Non-Linguistic Analysis of Call Center Conversations
$61.47
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
| Author: Sunil Kumar Kopparapu |
| Publisher: Springer |
| Publication Date: Aug 14, 2014 |
| Number of Pages: 83 pages |
| Binding: Paperback or Softback |
| ISBN-10: 331900896X |
| ISBN-13: 9783319008967 |
Related Products
Independently Published
Call Center Agent Enhancement Modules for Non-Native English Speakers
$14.76