Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
$61.47
(You save)
Write a Review
Palgrave Pivot
Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
- Provides an up-to-date and current overview of service operations - Includes real-life examples and case studies- Focuses upon game-changing influence of IT enabled services