Gabler Verlag
Driving Innovation in Service Organisations: A Study in the German Airport Industry
$61.47
Springer Gabler
Exploring Service Productivity: Studies in the German Airport Industry
Product Code:
9783658230357
ISBN13:
9783658230357
Condition:
New
$61.47
Exploring Service Productivity: Studies in the German Airport Industry
$61.47
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
| Author: Claudia Lehmann |
| Publisher: Springer Gabler |
| Publication Date: Jul 26, 2018 |
| Number of Pages: 344 pages |
| Binding: Paperback or Softback |
| ISBN-10: 3658230355 |
| ISBN-13: 9783658230357 |
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