BoD - Books on Demand
Service quality from the guest's view: Manual for more service quality in hotels and restaurants
Product Code:
9783734735370
ISBN13:
9783734735370
Condition:
New
$18.29
Service quality from the guest's view: Manual for more service quality in hotels and restaurants
$18.29
Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
| Author: Frank H?chsmann |
| Publisher: Bod - Books on Demand |
| Publication Date: Dec 02, 2014 |
| Number of Pages: 66 pages |
| Binding: Paperback or Softback |
| ISBN-10: 3734735378 |
| ISBN-13: 9783734735370 |
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