LAP Lambert Academic Publishing
Service Quality Improvement in Healthcare
Product Code:
9783847316374
ISBN13:
9783847316374
Condition:
New
$63.72
$63.18
Sale 1%
Service Quality Improvement in Healthcare
$63.72
$63.18
Sale 1%
Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes solutions which are helpful in minimizing the core problems.
| Author: Shewit Woldegebriel |
| Publisher: LAP Lambert Academic Publishing |
| Publication Date: Dec 23, 2011 |
| Number of Pages: 140 pages |
| Binding: Paperback or Softback |
| ISBN-10: 3847316370 |
| ISBN-13: 9783847316374 |
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