Independently Published
A book that provides the theory and practice of Customer Experience or CEM. The content explains to the reader the importance of customer loyalty and lifetime value and its bottom-line impact.
Practical examples are included on building the customer experience journey and going beyond expectations, building a strong relationship between the seller and the buyer.
| Author: James Seligman |
| Publisher: James Seligman |
| Publication Date: 44436 |
| Number of Pages: 480 pages |
| Binding: Business & Economics |
| ISBN-10: |
| ISBN-13: 9798201280406 |