IT Services Leadership Handbook: A Practical Guide for Project, Program, Service Delivery & Practice Managers

This simple but effective book dispels the myth of the "natural-born leader." It reveals how leadership is forged through experience. You will discover that leadership can be cultivated.

Drawing on extensive experience in IT services, the author guides you through practical leadership development. Through real-world examples and hard-won lessons, you will gain a deep understanding of four major IT Service Delivery Leadership roles

Project Management
Program Management
Service Delivery Management
Practice Management

Leadership styles, Essential leadership traits, Core leadership virtues, Verbal and non-verbal Communication skills, Time management strategies are all covered. Beyond theory, this book tackles the practical challenges faced by leaders in IT service organizations.

This is a one-stop guide to leadership development, tailored for Individuals moving into leadership roles and
Individuals already in project, program, service delivery, practice managers, and related IT service roles.