Ops and Downs: Part 1- Pandemic Pressures

The NHS is one of the planet's biggest employers and is facing the most challenging time in it's history.

Ops and Downs is a series of short stories about operations management in the NHS. It follows the main character, Tom Lightman, a senior operations manager in the NHS with two decades of experience, Tom is working through the worst period in the history of the healthcare sector in the UK. How will Tom manage the stresses and strains of senior management at the highest level? Read how he navigates this minefield and share in his experiences.

Part 1- Pandemic Pressures

In Part 1 of the series, Tom has recently commenced a new role in a hospital trust and is working through the biggest healthcare crisis in recent times, the COVID-19 pandemic. Read about the challenges that he faces on a daily basis as he works alongside the leadership team, always putting the patient first. Failure is not an option.