Customer experience management is now at the core of every organisation. Since the concept of experience management is relatively new, this book helps as a step by step guide to set up the right processes around customer experience and care.If you have got a job in customer care and don't know what to do, this is exactly the book for you!
| Author: Garima Agrawal |
| Publisher: Independently Published |
| Publication Date: Jun 20, 2016 |
| Number of Pages: 90 pages |
| Binding: Paperback or Softback |
| ISBN-10: NA |
| ISBN-13: 9798622987168 |