Hotel Industry Management Strategy

Hotel is one kind of booking room living service business. It depends on how many travellers living choice. If it can provide excellent room services to let them to feel comfortable. I believe that the hotel can have good income from travellers. However, any hotels have different design, living room features, entertainment facilities, e.g. restaurants, swimming pools, gym sport etc. different entertainment facilities. Even, on hotel's any facilities can let its travellers to feel similar to another hotel or other hotels facilities. So, in hotel room living service provision market, its competition is very servious.
Due to hotel is one kind of service industy, it is very important to satisfy customer living hotel room and leisure and eating satisfacton. It brings this question: How to implement the hotel's organizational strategy in order to attract travellers to choose to book rooms to live when they are staying in the country? Ought different department supervisor supervise staffs in order to achieve excellent service to satisfy customers needs when they are living in their hotels?