Springer
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality - 9781441916396
Product Code:
9781441916396
ISBN13:
9781441916396
Condition:
New
$232.16
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality - 9781441916396
$232.16
Basic Methodological Approaches.- Other Methodological Approaches.- MUSA: Multicriteria Satisfaction Analysis.- Extensions of the MUSA Method.- Advanced Topics on the MUSA Method.- Customer Satisfaction Surveys and Barometers.- Applications in Business Organizations.- Customer Satisfaction and Information Systems.
| Author: Evangelos Grigoroudis |
| Publisher: Springer |
| Publication Date: Nov 24, 2009 |
| Number of Pages: 308 pages |
| Binding: Hardback or Cased Book |
| ISBN-10: 1441916393 |
| ISBN-13: 9781441916396 |
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