CRC Press
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Product Code:
9781578200948
ISBN13:
9781578200948
Condition:
New
$69.70
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
$69.70
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
| Author: Andrew Waite |
| Publisher: CRC Press |
| Publication Date: Jan 02, 2002 |
| Number of Pages: 504 pages |
| Binding: Paperback or Softback |
| ISBN-10: 1578200946 |
| ISBN-13: 9781578200948 |
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