BCS, The Chartered Institute for IT
Business Relationship Manager: Careers in It Service Management : 9781780172507
Product Code:
9781780172507
ISBN13:
9781780172507
Condition:
New
$31.47
Business Relationship Manager: Careers in It Service Management : 9781780172507
$31.47
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
| Author: Ernest Brewster |
| Publisher: BCS, the Chartered Institute for IT |
| Publication Date: Jun 30, 2014 |
| Number of Pages: 190 pages |
| Binding: Paperback or Softback |
| ISBN-10: 1780172508 |
| ISBN-13: 9781780172507 |
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