WS PROFESSIONAL
Service Quality And Productivity Management
Product Code:
9781944659424
ISBN13:
9781944659424
Condition:
New
$12.58
Service Quality And Productivity Management
$12.58
Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
| Author: Jochen Wirtz |
| Publisher: Ws Professional |
| Publication Date: Dec 06, 2017 |
| Number of Pages: 80 pages |
| Language: English |
| Binding: Paperback |
| ISBN-10: 1944659420 |
| ISBN-13: 9781944659424 |
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