Quality management in service

The main objective of quality comprises in the reliability and delivery of what was promised being essential for the excellence of a service, because with it is notorious the satisfaction of internal and external customers of any institution. This can be analyzed through opinion polls and from these surveys make improvements in the necessary areas. This work seeks, through bibliographic analysis, to highlight the main concepts related to service quality management, and to present the application of its tools in the daily business life

Author: Josinaldo Dias

Publisher: Our Knowledge Publishing

Publication Date: Sep 10, 2021

Number of Pages: 52 pages

Binding: Paperback or Softback

ISBN-10: 6204076183

ISBN-13: 9786204076188