Van Haren Publishing
Siam : Principles and Practices for Service Integration and Management
Product Code:
9789401800259
ISBN13:
9789401800259
Condition:
New
$67.02
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments.
| Author: Van Haren, |
| Publisher: Van Haren Publishing |
| Publication Date: Nov 01, 2015 |
| Number of Pages: 212 pages |
| Language: English |
| Binding: Hardcover |
| ISBN-10: 9401800251 |
| ISBN-13: 9789401800259 |
Siam : Principles and Practices for Service Integration and Management
$67.02
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments.
| Author: Van Haren, |
| Publisher: Van Haren Publishing |
| Publication Date: Nov 01, 2015 |
| Number of Pages: 212 pages |
| Language: English |
| Binding: Hardcover |
| ISBN-10: 9401800251 |
| ISBN-13: 9789401800259 |
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