Jai Press Inc.
Advances in Services Marketing and Management
Product Code:
9781559388559
ISBN13:
9781559388559
Condition:
New
$151.99
Advances in Services Marketing and Management
$151.99
This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.
| Author: Teresa A. Swartz |
| Publisher: Jai Press Inc. |
| Publication Date: Aug 25, 1995 |
| Number of Pages: 380 pages |
| Binding: Hardback or Cased Book |
| ISBN-10: 1559388552 |
| ISBN-13: 9781559388559 |
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