WS PROFESSIONAL
Designing Complaint Handling And Service Recovery Strategies (Winning in Service Markets)
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WS PROFESSIONAL
Designing Customer Service Processes (Winning in Service Markets)
Product Code:
9781944659240
ISBN13:
9781944659240
Condition:
New
$12.58
Preface -- Introduction -- What is a service process? -- Designing and documenting service processes -- Service process redesign -- Customer participation in service processes -- Self-service technologies -- Conclusion -- Summary -- Endnotes
| Author: Jochen Wirtz |
| Publisher: WS PROFESSIONAL |
| Publication Date: Oct 21, 2017 |
| Number of Pages: 62 pages |
| Language: English |
| Binding: Paperback |
| ISBN-10: 1944659242 |
| ISBN-13: 9781944659240 |
Designing Customer Service Processes (Winning in Service Markets)
$12.58
Preface -- Introduction -- What is a service process? -- Designing and documenting service processes -- Service process redesign -- Customer participation in service processes -- Self-service technologies -- Conclusion -- Summary -- Endnotes
| Author: Jochen Wirtz |
| Publisher: WS PROFESSIONAL |
| Publication Date: Oct 21, 2017 |
| Number of Pages: 62 pages |
| Language: English |
| Binding: Paperback |
| ISBN-10: 1944659242 |
| ISBN-13: 9781944659240 |
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