ITIL(R) V3 - A Pocket Guide

This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

Author: Jan Van Bon

Publisher: Van Haren Publishing

Publication Date: Jun 06, 2010

Number of Pages: 1 pages

Binding: Paperback or Softback

ISBN-10: 9087531028

ISBN-13: 9789087531027