Van Haren Publishing

e-CF is een Europees erkend competentieframework dat ook in Nederland veel aandacht krijgt. Het heeft tot doel om op Europees niveau ICT-functies vergelijkbaar en uitwisselbaar te maken en daarmee de...

Veel organisaties hebben continu behoefte aan verbetering van bedrijfsprocessen voor meer efficiency, besparing van kosten en grotere klanttevredenheid. Dit is de bron van business requirements, de...

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide...

This Pocket Guide provides a concise introduction to the IT4IT Reference Architecture, Version 2.0, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and...

Dit boek is specifiek gericht op het managen van agile projecten. De beschrijving is gebaseerd op AgilePM(R) uit 2014, een specifieke subset van het Agile Project Framework van DSDM. Agile is sinds...

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service...

More than 100,000 organizations throughout the European Union have to comply with the NIS2 Directive. Is your organization one of them? If so, what do you need to do to become compliant? Two...

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM...

This book is intended as a self-study guide for the VeriSM(TM) Foundation, VeriSM(TM) Essentials, and VeriSM(TM) Plus qualifications. It also supports classroom and online courses for these...