WS PROFESSIONAL
Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets)
Product Code:
9781944659455
ISBN13:
9781944659455
Condition:
New
$12.58
Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets)
$12.58
Preface -- Introduction -- Creating a world-class service organization -- From losers to leaders: four levels of service performance -- Moving to a higher level of performance -- Customer satisfaction and corporate performance -- Conclusion -- Summary -- Endnotes
| Author: Jochen Wirtz |
| Publisher: WS PROFESSIONAL |
| Publication Date: Dec 31, 2017 |
| Number of Pages: 32 pages |
| Language: English |
| Binding: Paperback |
| ISBN-10: 1944659455 |
| ISBN-13: 9781944659455 |
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